Shipping policy
Shipping Policy
Thank you for shopping with JapPop Clothing!
All JapPop Clothing products are made to order. This helps reduce waste and allows us to create each item specifically for you.
Order Processing
Orders are typically processed within 2–5 business days before shipment.
During holidays, promotions, or periods of high demand, processing times may be slightly longer.
Estimated Shipping Times
- Japan: 3–10 business days
- United States: 3–8 business days
- Canada: 5–10 business days
- Europe: 5–10 business days
- International: 10–20 business days
Please note that shipping times are estimates and may vary depending on carrier delays, customs processing, weather conditions, or seasonal demand.
Shipping Rates
Shipping costs are calculated automatically at checkout based on your location and the products in your order.
Multiple Shipments
If your order contains multiple items, they may arrive in separate packages. Our fulfillment partners operate from different locations, allowing us to deliver products more efficiently.
Customs & Import Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information.
Please allow up to 48 hours for tracking updates to appear after shipment.
Lost, Delayed, or Damaged Packages
If your package has not arrived within 20 business days after shipment, or if it arrives damaged, please contact us at:
Please include your order number and a brief description of the issue. We will work with our shipping partners to resolve the situation as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact:
We typically respond within 1–3 business days.